Refund policy

Return & Exchange Policy

Most items are custom printed on demand specifically for your order. Because each product is made-to-order, we can only accept returns or exchanges in the situations noted below.

✅ We Accept Returns/Exchanges Only If:

1. The product arrived damaged or defective

Examples include:

  • Printing errors

  • Tears, holes, or damaged material

  • Incorrect color or design

  • Misaligned graphics

If this happens, we will remake or replace the item at no cost to you.

2. You received the wrong item

If we ship the incorrect product, size, or design, we will correct the order.

❌ We Cannot Accept Returns or Exchanges For:

Because each product is custom printed once your order is placed, we cannot accept returns for:

  • Change of mind after ordering

  • Dislike of style, look, or design once received

  • Ordering the wrong size

  • Items that do not fit as expected

  • Preference for a different product or color

  • Price comparisons or buyer’s remorse

Please review size charts carefully before placing your order.

📸 How to Report an Issue

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: returns@dstigerstore.com

Include:

  • Your order number

  • A short description of the issue

  • Clear photos of the product (front/back + close-up of the issue)

This allows us to verify the problem and resolve it quickly.

📌 Final Note

We stand behind the quality of our products and will always fix errors on our part. While we cannot accept returns for preference or fit-related reasons, we’re committed to making sure your experience with Hill Country Trading Post is positive and fair.