Shipping policy

🚚 Shipping Policy

At Hill Country Trading post, most items are custom printed on demand once your order is placed. This allows us to offer a wide variety of designs across multiple sports while keeping inventory fresh.

📦 Order Production

Because our products are made-to-order, production begins after your purchase is completed.
Production times may vary based on order volume, product type, and season.

We will send an email confirmation once your order has been submitted, and another email when your order has shipped.

🚚 Shipping Methods & Delivery

Shipping is provided through standard carriers such as USPS, UPS, and FedEx.
Delivery times depend on:

  • Your location

  • Carrier transit speed

  • Seasonal volume

  • Weather or carrier delays

Once the carrier receives your package, Hill Country Trading Post no longer controls delivery speed or transit conditions.

🔍 Tracking Information

When your order ships, you’ll receive a tracking number by email.
Tracking updates may take time to appear depending on the carrier.

🌎 Shipping Areas

We currently ship within the United States.
If you need international shipping, please contact us before ordering.

📦 Lost, Delayed, or Stolen Packages

If tracking shows a package as delivered but you have not received it:

  1. Check with neighbors or family members

  2. Verify your shipping address

  3. Wait 24–48 hours — carriers sometimes mark packages as delivered early

  4. Contact the carrier directly for clarification

Hill Country Trading Post is not responsible for packages lost, stolen, or delayed by the carrier, but we will do our best to assist you in resolving the issue.

❗ Address Errors

Please confirm your shipping address before completing checkout.
Orders shipped to incorrect addresses provided by the customer cannot be refunded or replaced.

🛍 Questions?

If you have any questions about shipping, contact us at:
support@dstigerstore.com